State Farm® Insurance Agent Don Gura
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Laura Etter
September 9, 2024
1
out of
5
rating by Laura Etter
"So, in response to Don Gura State Farm Kendallville who responded to my 1st review it apparently is not their fault because they do not represent their corporate office for cancelling my insurance. Um yes you do. You are the agent we deal with. You hold our policies. We deal with you and your office not the corporate office. Second, if we had told you we wanted to cancel why would we be upset on a Saturday morning finding out we no longer had insurance. Third, if we had any correspondence about this why would we be upset that you cancelled our insurance. There is no correspondence on our online portal. There is no mailing. No texts no emails. If I did get communication of any kind, why would I have to call you and be upset finding out you cancelled because I logged online and could not pull my insurance cards. I submitted my proof as you stated but never received a call from Nancy regarding anything. Last she said all was good. I am not sure how you can say your staff is professional when they do not call back hang up on you, even you could not call back as requested. As the customer I have every right to be upset by the poor communication from you. If you sell State Farm items, then you are state farm and represent their bad unethical behavior. From what I understand this issue is occurring nationwide for a lot of people. Furthermore, we as people should not have to tell you who lives or stays in our homes. It is not your business. It is ours. Who is in our homes does not have anything to do with car insurance. You cover the car not the tenants who reside somewhere. So kindly please understand this review is for you because you are the salesmen, and you were to be there for your customers. Please understand if I did get any communication, I would never have given this review in the 1st place."
We responded:
"We appreciate any and all fair reviews but your harsh words are not a reflection of our local office, our company and certainly my entire team of professional adults. Unfortunately the adverse action by corporate underwriting had nothing to do with our local office. The many calls texts and letters to try and assist were clearly communicating what was necessary as was explained many times. The reason for cancellation is and was also clearly explained and as you stated above is correct and the adult we "apparently had in your household" was recently added because it was phoned in to do so. This was all cleared up with the communication you later sent to us but we were advised to cancel anyway you were going to a different company. So we did. Thank you for your business here locally and with State Farm throughout the years. "
Martin Pasternak
August 16, 2024
5
out of
5
rating by Martin Pasternak
"Knowledge is power :-)"
We responded:
"Thanks so much for taking a minute to review Don Gura State Farm Insurance in Kendallville. We sure appreciate it. Have a great day."
Barbara Gregory
July 19, 2024
5
out of
5
rating by Barbara Gregory
"Going into the office always a pleasant experience. The office staff are always helpful"
We responded:
"Thank you so much for taking a minute to send in a review of State Farm Don Gura in Kendallville. We appreciate your time and your business. Have a wonderful day."
Regan Ford
June 14, 2024
5
out of
5
rating by Regan Ford
"Great service and care"
We responded:
"Thanks Regan for taking a few minutes and giving our Don Gura State Farm in Kendallville a 5 star review. We appreciate you and your business."
Jeff Harrell
May 21, 2024
3
out of
5
rating by Jeff Harrell
"Not sure yet how they will cover the Hai damage claims and contractors so we will seen the young lady at the counter was wonderful!"
Pam Manns
March 28, 2024
5
out of
5
rating by Pam Manns
"Don Gura and his staff has been very nice and always helpful"
We responded:
"Thank you Pam so much for taking the time to review Don Gura State Farm Insurance in Kendallville. We very much appreciate it. Have an awesome week!!!!!"
Jamie Smith
February 12, 2024
5
out of
5
rating by Jamie Smith
"The receptionist very helpful and polite."
We responded:
"Thanks so much for taking time to review Don Gura State Farm Insurance in Kendallville. We really appreciate it."
Alex Sanchez
January 16, 2024
5
out of
5
rating by Alex Sanchez
"Great business"
We responded:
"Thank you for taking a minute to give Don Gura State Farm Insurance Kendallville a review. We very much appreciate it."
Howard Wilson Jr.
November 30, 2023
5
out of
5
rating by Howard Wilson Jr.
"Has been very helpful every time I've talked to him"
Brenda Perry
November 27, 2023
5
out of
5
rating by Brenda Perry
"Picking up.my State Farm Birthday Gift & Next Year's Calendar. Had a nice visit with the Young Lady that was working that day . I Love My State Farm Home & Automobile Insurance !!"
We responded:
"Thank you so much for taking a few minutes to send Don Gura STate Farm Insurance in Kendallville a review. We so appreciate that and your business. Have a wonderful November day."
Hillary Robinson
November 3, 2023
5
out of
5
rating by Hillary Robinson
"We have our home and autos and our daughters auto insurance with this office. We love the savings we receive and all the discounts. I personally love how friendly all the employees are. I love their Facebook page. I love that they give out Birthday swag also. Very thoughtful agency. State Farm( Don Gura) will always be our insurance provider."
We responded:
"Thank you so much for taking the time to send in a review of Don Gura State Farm insurance in Kendallville. We so appreciate it and your business thru the years. Thank you and Happy Holidays."
Julie Gardner
October 5, 2023
5
out of
5
rating by Julie Gardner
"Fabulous office, always so friendly and accommodating! Nancy always makes sure all my car and home needs are covered. Highly recommend Don Gura State Farm!"
We responded:
"Thank you taking a few minutes of your time to review Don Gura State Farm Insurance in Kendallville. We so appreciate it. "
Ira Hess
September 1, 2023
5
out of
5
rating by Ira Hess
"Nancy has always been an EXTREME help and always on top of things and any questions and concerns you may have. You all rock! (But Nancy is the MVP) :)"
We responded:
"Thanks Ira for taking a few minutes to review Don Gura State Farm Insurance in Kendallville. We appreciate it and we appreciate your business. Nancy is as always the happy energizer bunny of the office. "
Christine Burds
July 11, 2023
5
out of
5
rating by Christine Burds
"Don Gura State Farm and Nancy have been always so helpful. Wouldn't trust anyone else to bundle my home and cars . Great customer service"
We responded:
"Thanks so much for taking some time to send a review to Don Gura State Farm Insurance in Kendallville. We appreciate you, your time and your business. Have a great week."
Michael Yoho
June 24, 2023
4
out of
5
rating by Michael Yoho
"They are helpful when you need them. Definitely a good place for insurance"
We responded:
"Thank you so much for taking a few minutes to send in a google review for Don Gura's State Farm Insurance in Kendallville. We appreciate your time feedback and business. Have a great week."
Linda Allen
March 19, 2023
5
out of
5
rating by Linda Allen
"Great people and service"
We responded:
"Thank you so much for taking a few minutes to give Don Gura State Farm Insurance in Kendallville a review. We so appreciate your time and business. Happy Spring!!!!"
Kathy Kimmel
February 7, 2023
5
out of
5
rating by Kathy Kimmel
"Very nice people!"
We responded:
"Thank you so much for taking time to give us here at Don Gura State Farm Insurance in Kendallville a review. We so appreciate it."
Lindsay Bowman
December 10, 2022
5
out of
5
rating by Lindsay Bowman
"I've been with Don Gura for several years now. He is a great agent that gets me good rates. His staff is awesome! EDIT: Just updating my review that several years later Don is still the GOAT!"
We responded:
"Thanks so much for your kind words and takin the time to review Don Gura State Farm Insurance in Kendallville. We sure appreciate it. Happy Holidays!"
Evelyn Rikes
November 27, 2022
1
out of
5
rating by Evelyn Rikes
"One of Don’s employees laughed at my driving record when I called for a quote. Don later replied to a previous review left saying that said employee did not work there and that he confirmed with the other State Farm agent that I called them. Well, when you don’t use you real name as your handle, how do you know who the reviewer is? You don’t, which makes you a liar. Because Google tends to be trigger happy auto-suppressing reviews, the full review with the proof of the phone call can be found on Yelp under private o."
We responded:
"Thanks for taking a few minutes to reach out to Don Gura State Farm Insurance in Kendallville. Sorry for the confusion again. Happy Holidays! "
Caitlin Withrow
November 19, 2022
5
out of
5
rating by Caitlin Withrow
"They are simply amazing. The whole staff is so friendly and they are willing to work with you on your insurance and what you can afford."
We responded:
"Thank you so much for taking the time to give us here at Don Gura State Farm in Kendallville a review. We so appreciate your time and your business. Happy Holidays."
Dawn Jarnat
November 3, 2022
5
out of
5
rating by Dawn Jarnat
"Office staff are knowledgeable and friendly."
We responded:
"Thank you Dawn for the kind words regarding Don Gura's State Farm Insurance in Kendallville. We truly appreciate it. Have an awesome November day. You made our day."
don moore
October 28, 2022
5
out of
5
rating by don moore
"Insurance is a must so have the best experience you can with these guys!"
We responded:
"We so appreciate your business and you taking a few minutes of your time to give us a review here at Don Gura State Farm Insurance in Kendallville. Stay healthy and well and thank you again."
Corin Dobbs
June 27, 2022
1
out of
5
rating by Corin Dobbs
"Terrible service."
We responded:
"Thanks so much for taking the time to review Don Gura State Farm Insurance in Kendallville. Unfortunately some things were beyond the scope of our ability. Sorry about that but thank you for sticking with State Farm and Olivia. Everything is taken care of. Have a great holiday weekend."
Austin Budreau
June 20, 2022
5
out of
5
rating by Austin Budreau
"Don Gura and his team in Kendallville provide Second To None insurance and financial services. I have had the pleasure of working alongside Don for many years in the insurance industry. Don is extremely knowledgeable and a true community leader; you can count on him to protect what matters most, recover from the unexpected, and realize your dreams!"
We responded:
"Thank you so much for taking the time to review Don Gura State Farm Insurance in Kendallville, IN. We so appreciate the feed back to our local Kendallville Insurance office. Stay cool!!!"
Kim Diehm
June 15, 2022
5
out of
5
rating by Kim Diehm
"We have been with this agency for years. They are top notch. Very customer friendly and every one of our experiences with this agency has been trouble free."
We responded:
"Thank you so much for taking the time to review Don Gura State Farm Insurance in Kendallville, IN. We so appreciate the feed back and your business. Stay cool!!!"