State Farm® Insurance Agent Don Gura

"So, in response to Don Gura State Farm Kendallville who responded to my 1st review it apparently is not their fault because they do not represent their corporate office for cancelling my insurance. Um yes you do. You are the agent we deal with. You hold our policies. We deal with you and your office not the corporate office. Second, if we had told you we wanted to cancel why would we be upset on a Saturday morning finding out we no longer had insurance. Third, if we had any correspondence about this why would we be upset that you cancelled our insurance. There is no correspondence on our online portal. There is no mailing. No texts no emails. If I did get communication of any kind, why would I have to call you and be upset finding out you cancelled because I logged online and could not pull my insurance cards. I submitted my proof as you stated but never received a call from Nancy regarding anything. Last she said all was good. I am not sure how you can say your staff is professional when they do not call back hang up on you, even you could not call back as requested. As the customer I have every right to be upset by the poor communication from you. If you sell State Farm items, then you are state farm and represent their bad unethical behavior. From what I understand this issue is occurring nationwide for a lot of people. Furthermore, we as people should not have to tell you who lives or stays in our homes. It is not your business. It is ours. Who is in our homes does not have anything to do with car insurance. You cover the car not the tenants who reside somewhere. So kindly please understand this review is for you because you are the salesmen, and you were to be there for your customers. Please understand if I did get any communication, I would never have given this review in the 1st place."

"Knowledge is power :-)"

"Going into the office always a pleasant experience. The office staff are always helpful"

"Great service and care"

"Not sure yet how they will cover the Hai damage claims and contractors so we will seen the young lady at the counter was wonderful!"

"Don Gura and his staff has been very nice and always helpful"

"The receptionist very helpful and polite."

"Great business"

"Has been very helpful every time I've talked to him"

"Picking up.my State Farm Birthday Gift & Next Year's Calendar. Had a nice visit with the Young Lady that was working that day . I Love My State Farm Home & Automobile Insurance !!"

"We have our home and autos and our daughters auto insurance with this office. We love the savings we receive and all the discounts. I personally love how friendly all the employees are. I love their Facebook page. I love that they give out Birthday swag also. Very thoughtful agency. State Farm( Don Gura) will always be our insurance provider."

"Fabulous office, always so friendly and accommodating! Nancy always makes sure all my car and home needs are covered. Highly recommend Don Gura State Farm!"

"Nancy has always been an EXTREME help and always on top of things and any questions and concerns you may have. You all rock! (But Nancy is the MVP) :)"

"Don Gura State Farm and Nancy have been always so helpful. Wouldn't trust anyone else to bundle my home and cars . Great customer service"

"They are helpful when you need them. Definitely a good place for insurance"

"Great people and service"

"Very nice people!"

"I've been with Don Gura for several years now. He is a great agent that gets me good rates. His staff is awesome! EDIT: Just updating my review that several years later Don is still the GOAT!"

"One of Don’s employees laughed at my driving record when I called for a quote. Don later replied to a previous review left saying that said employee did not work there and that he confirmed with the other State Farm agent that I called them. Well, when you don’t use you real name as your handle, how do you know who the reviewer is? You don’t, which makes you a liar. Because Google tends to be trigger happy auto-suppressing reviews, the full review with the proof of the phone call can be found on Yelp under private o."

"They are simply amazing. The whole staff is so friendly and they are willing to work with you on your insurance and what you can afford."

"Office staff are knowledgeable and friendly."

"Insurance is a must so have the best experience you can with these guys!"

"Terrible service."

"Don Gura and his team in Kendallville provide Second To None insurance and financial services. I have had the pleasure of working alongside Don for many years in the insurance industry. Don is extremely knowledgeable and a true community leader; you can count on him to protect what matters most, recover from the unexpected, and realize your dreams!"

"We have been with this agency for years. They are top notch. Very customer friendly and every one of our experiences with this agency has been trouble free."